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Imagery, Suggestion, and Improving Patient Satisfaction in
the Emergency Department [0.50 hr CE Credit]
Presenter:
Susan Reynolds, MD, PhD
Objectives: Participants completing this
presentation will be able to:
- Explain the difference between creative right brain thinking versus analytical left brain thinking.
- Demonstrate how to use the right brain to help solve difficult problems.
- Demonstrate the "Through the Eyes of the Patient" model to increase patient satisfaction in the Emergency Department.
Description: Improving patient satisfaction
in the Emergency Department can be very challenging. The
emergency patient is under a great deal of stress, not
knowing what his or her acute symptoms indicate. The
emergency physician is also under a significant amount of
stress due to the volume of patients and the varied
pathology that he or she needs to take care of during any
given shift.
This presentation will provide creative ways to use both
left brain logic and right brain imagery to make the
emergency patient's experience in the Emergency Department
as positive as possible given the stressful nature of the
environment. Participants will learn what Press-Ganey
surveys (a left brain approach) show is important to
emergency department patients. They will also learn how to
use imagery (a right brain approach) to experience the
Emergency Department "Through the Eyes of the Patient."